Refund policy

RETURNS AND REFUND POLICY

Last updated: 20/10/2026

At ZONY, we want every piece you receive to fully meet your expectations. If it doesn't, we've put in place a simple and transparent returns policy.

1. RETURN WINDOW

You have 14 days from the date you receive your order to return an item, without having to give a reason, in line with the legal withdrawal period.

2. RETURN CONDITIONS

Return shipping costs are at your expense, except in the cases set out in section 6.

For a full refund, your item must be returned:

  • in its original condition: not worn beyond simple trying on, unwashed, unaltered;
  • with all original tags attached;
  • in its original packaging where possible, with your order number.

For hygiene reasons, we recommend trying on bras and crop tops over your underwear. Items worn, washed or damaged beyond simple trying on may be subject to a reduced refund, in proportion to their loss of value.

3. RETURN PROCESS

Step 1 — Contact us: send an email to sav@zony.fr with the following information:

  • Your first and last name
  • Your order number
  • The item(s) you wish to return
  • The reason for your return (sizing, defect, change of mind...)

Step 2 — Confirmation: our team will get back to you within 48 business hours to validate your request and provide the return address.

Step 3 — Shipping: send your parcel to the address provided within 14 days of your request, preferably using a tracked shipping service. Return shipping costs remain at your expense. Keep your proof of postage until you receive your refund.

4. REFUND

Upon receipt and inspection of your return, we process your refund within 5 to 10 business days, using the payment method used at checkout.

You will receive a confirmation email as soon as the refund has been processed.

Shipping costs: if you return your entire order, your original shipping costs will be refunded, up to the cost of our least expensive standard delivery option. If you chose a faster or more expensive delivery method, the difference remains at your expense.
For partial returns (only some of the items ordered), original shipping costs are not refunded.
Return shipping costs are at your expense, except in the case of a manufacturing defect or an error on our part (see section 6).

5. EXCHANGES

We do not offer direct exchanges. If you would like a different size or colour, we invite you to:

  1. Return the item following the process above
  2. Place a new order at zony.fr

6. DEFECTIVE ITEMS

If you receive an item with a manufacturing defect, please contact us immediately at sav@zony.fr with:

  • A description of the defect
  • Clear photographs of the product and the issue
  • Your order number

We will cover all return and replacement or refund costs at no charge to you.

7. CONTACT

For any questions about a return or refund: 📧 sav@zony.fr

Our team will respond within 48 business hours.