Terms of sale
TERMS AND CONDITIONS OF SALE
Last updated: 02/11/2026
These Terms and Conditions of Sale ("T&Cs") govern all orders placed on the website zony.fr by non-professional consumers. Placing an order implies full and unreserved acceptance of these T&Cs.
ARTICLE 1 — LEGAL INFORMATION
The website zony.fr is operated by ZONY SAS, a simplified joint stock company registered in France, with its registered office at 60 rue François 1er 75008 PARIS, FRANCE, registered with the Trade and Companies Register of PARIS under number 101681237 (hereinafter "ZONY").
Contact: contact@zony.fr
ARTICLE 2 — PRODUCTS
ZONY sells sportswear and accessories under the ZONY brand through its website.
Products are described and presented as accurately as possible. Photographs and visuals are provided for illustrative purposes only. ZONY cannot be held liable for any errors or omissions in product presentation.
ZONY reserves the right to modify its catalogue at any time without prior notice.
ARTICLE 3 — PRICES
Prices are displayed in euros (€), inclusive of all applicable taxes, excluding shipping fees. Shipping costs are specified at the time of order confirmation.
ZONY reserves the right to modify its prices at any time. Products will be invoiced at the prices applicable at the time of order confirmation.
For promotional items, the reference price displayed corresponds to the lowest selling price applied by ZONY over the past 30 days.
ARTICLE 4 — ORDERS
4.1 Ordering process To place an order, the customer must:
- Select the product(s) and add them to the cart
- Enter delivery and billing details
- Choose a shipping method
- Proceed to payment
- Confirm the order
The order is finalised upon receipt of payment. A confirmation email is sent to the customer as soon as possible.
4.2 Availability Product offers are valid subject to available stock. If a product becomes unavailable after an order is confirmed, ZONY will notify the customer by email and offer either a full refund or a replacement product of equivalent value.
4.3 Modification and cancellation Any request to modify or cancel an order must be sent to sav@zony.fr as soon as possible. ZONY will do its best to accommodate the request, provided the order has not already been dispatched.
ARTICLE 5 — PAYMENT
Payments are secure and processed by Shopify Payments. Accepted payment methods include:
- Credit/debit card (Visa, Mastercard, American Express)
- PayPal
- Apple Pay / Google Pay
Full payment is due at the time of placing the order. ZONY does not store any banking data.
In the event of non-payment or fraudulent payment, ZONY reserves the right to cancel the order and notify the relevant authorities.
ARTICLE 6 — SHIPPING
6.1 Delivery zones ZONY delivers to mainland France (excluding overseas territories) and to the following European Union countries: Belgium, Germany, Italy, Luxembourg, the Netherlands, Portugal and Spain. No deliveries are made to other destinations.
6.2 Delivery times Orders are prepared within 1 business day of payment receipt. Indicative delivery times are:
- Mainland France: 3 to 5 business days
- Belgium, Germany, Italy, Luxembourg, the Netherlands, Portugal, Spain: 5 to 10 business days
These timeframes are indicative and may vary during peak periods.
6.3 Shipping fees Shipping fees depend on the destination and the chosen delivery method:
- Mainland France, pick-up point delivery: free
- Mainland France, home delivery: free for any order of €189 incl. VAT or more after discounts (including the purchase of the Deep Okinawa set); €3.99 incl. VAT below this amount
- EU countries listed above, home delivery: €9.90 incl. VAT
The exact shipping cost, and any free-shipping offers in effect, are displayed before final order confirmation.
6.4 Receipt and inspection Upon receipt, the customer is invited to check the condition of the parcel and the products. In the event of damage, the customer must note their reservations with the carrier and notify ZONY within 48 hours of delivery at sav@zony.fr
6.5 Lost or delayed parcels In the event of a delivery delay or lost parcel, the customer must notify ZONY. An investigation will be opened with the carrier within the applicable timeframes.
ARTICLE 7 — RIGHT OF WITHDRAWAL
7.1 Withdrawal period In accordance with Article L.221-18 of the French Consumer Code, the customer has 14 days from receipt of their order to exercise their right of withdrawal, without giving any reason or paying any penalty.
7.2 Exercising the right of withdrawal To exercise this right, the customer must notify ZONY before the 14-day period expires, by email to sav@zony.fr, indicating their order number and the items concerned.
7.3 Return of products
Products must be returned in their original condition: not worn beyond simple trying on, unwashed, unaltered, with all original tags attached and, where possible, in their original packaging. Returns must be sent to the address provided by ZONY within 14 days of notifying the withdrawal.
Return shipping costs are at the customer’s expense, except in the case of a defective product or an error on ZONY’s part.
Items worn, washed or damaged beyond simple trying on may be subject to a reduced refund, in proportion to their loss of value.
7.4 Refund
ZONY will refund the price of the returned products within 14 days of being notified of the withdrawal, using the original payment method. ZONY may withhold the refund until it has received the products or the customer has provided proof of return shipment, whichever comes first.
If the entire order is returned, original shipping costs will also be refunded, up to the cost of ZONY’s least expensive standard delivery option. Any additional cost resulting from the choice of a faster or more expensive delivery method remains at the customer’s expense. For partial returns, original shipping costs are not refunded.
ARTICLE 8 — LEGAL WARRANTIES
ZONY is bound by the following legal warranties:
Warranty of conformity: any product sold must conform to the contract, be fit for its intended purpose, and possess the agreed characteristics. In the event of a non-conformity identified within 2 years of delivery, the customer may choose between repair or replacement of the product.
Warranty against hidden defects: if a product has a hidden defect rendering it unfit for use, the customer may choose between rescission of the sale (full refund) or a reduction in price.
To make a warranty claim, the customer must contact ZONY at sav@zony.fr
ARTICLE 9 — LIABILITY
ZONY shall not be liable for any indirect or consequential damages, foreseeable or otherwise, resulting from the use or inability to use the ordered products. ZONY's liability is in all cases limited to the value of the order in question.
ARTICLE 10 — PERSONAL DATA
Personal data collected during the ordering process is processed in accordance with our privacy policy and the GDPR. It is necessary for the processing and tracking of the order. For further information, please refer to our Legal Notice.
ARTICLE 11 — INTELLECTUAL PROPERTY
All content on the website (texts, images, logos, etc.) is the exclusive property of ZONY. Any reproduction or use without prior authorisation is prohibited.
ARTICLE 12 — DISPUTES AND MEDIATION
12.1 Customer service In the event of a dispute, the customer is first invited to contact ZONY's customer service at sav@zony.fr
12.2 Mediation ZONY offers consumers access to a consumer mediator in the event of an unresolved dispute.
12.3 Applicable law and jurisdiction These T&Cs are governed by French law. In the absence of an amicable resolution, disputes will be brought before the competent French courts.
APPENDIX — WITHDRAWAL FORM
(complete and return this form only if you wish to withdraw from the contract)
To ZONY SAS, 60 rue François 1er, 75008 Paris, France, sav@zony.fr:
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature (only if this form is notified on paper):
Date: